Complaints Procedure

We aim to provide the highest standard of care. If you are unhappy with any aspect of our service, we encourage you to let us know.

How to complain

In the first instance, please contact our Practice Manager:

Mrs Sarah Mitchell
Tel: 0117 428 9100
Email: westfield.mc@nhs.net
Write to: Westfield Medical Centre, 47 Westfield Road, Kingsfield, Bristol BS7 9HT

What happens next

• We will acknowledge your complaint within 3 working days
• We will investigate and respond within 20 working days
• If you are not satisfied, you can escalate to the Parliamentary and Health Service Ombudsman (PHSO)

PHSO: ombudsman.org.uk | 0345 015 4033